Create, publish, and reuse knowledge base tutorial videos for customers to self-serve common issues. Eliminate confusions and communicate more clearly by creating and sharing annotated videos instead of screenshots.
Express how to solve customers’ requests with a tailored video to eliminate follow-up questions and give them the answers they need. Dadan videos explain complex ideas; leaving no room for uncertainty which in turn ensures client’s issues are resolved.
Whenever you have a new release or potentially harming bug, communicate the error to your client list before they even notice. Explaining tutorial makes it easy for the user to solve an issue that isn’t yet present.
Your limited resources of tier 3 representatives are more accessible than ever before. Tier 3 can now attend to tickets according to their schedule by recording videos with their faces; building trust with clients knowing that tier 3 is speaking to them.